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2025 Winter Leadership: Overcoming Objections and Pushback

March 25, 2025 12:00 PM to 4:00 PM (Eastern Daylight Time)

Date and Time

March 25, 2025 12:00 p.m. - 4:00 p.m. ET each day

Description

This 4‐hour session will enable participants to:

Differentiate stalls (delays) from objections (real obstacles)
Overcome objections at any point during an audit, pre‐implementation review or project Use listening and restatement to identify and overcome the source of objections.
Describe various conflict management styles and choose the most appropriate one for their situation Effectively deal with confrontations, pushback, and objections.

To optimize in‐session time, participants will be asked to complete the Thomas‐Kilmann Conflict Management self‐assessment and bring the results with them to class. The assessment requires 15 minutes or less to complete. At the end of the session, participants will identify takeaways and ways to measure progress in applying the techniques.

Instructor
Ann Butera, President
The Whole Person Project, Inc.

This event is eligible for SFNet's Continuing Education (CEU) credits in order to maintain a Secured Finance Certified Professional (SFCP) certificate. SFCP s are expected to remain active in the industry and to complete at least 18 units of continuing education ("CEUs") for each 2-year reporting period. To learn more about SFNet's Secured Finance Certified Professional Program click here and start your journey of becoming a certified CSFP today.

Refund/Cancellation Policy

The Secured Finance Network reserves the right to cancel any program due to insufficient enrollment.

We recognize that plans can change due to business priorities, and we will work with you to find another workshop date that better suits your schedule. In order to receive a refund, you must submit written notification no less than five business days prior to the program start date.